Shipping Policy

At Trenvo, we are committed to delivering your orders promptly and safely. Please read the following details about our shipping process.

Order Processing Time

Orders are typically processed within 1-3 business days after payment confirmation. During peak seasons or promotional events, processing times may be slightly longer.

Shipping Methods and Delivery Times

We offer a variety of shipping options depending on your location. Estimated delivery times are:

• Standard Shipping: 7-15 business days
• Express Shipping: 3-7 business days
• International Shipping: 10-20 business days (may vary by destination)

Shipping Charges

Shipping fees are calculated at checkout based on the shipping method, package weight, and destination. Occasionally, we offer free shipping promotions, which will be clearly communicated on the website.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information. You can use this to monitor the progress of your shipment until it arrives at your doorstep.

Customs, Duties, and Taxes

For international orders, customs duties, taxes, and import fees may apply, which are the responsibility of the customer. Trenvo has no control over these charges and cannot predict their amounts.

Shipping Issues

If your order is delayed, lost, or damaged during shipping, please contact our customer support team at support@trenvo.com. We will work with the shipping carrier to resolve the issue promptly.

Address Accuracy

Please ensure your shipping address is accurate and complete at the time of purchase. Trenvo is not responsible for orders delayed or lost due to incorrect or incomplete addresses.

Contact Us

If you have any questions about our shipping policy or your order status, feel free to reach out at support@trenvo.com.